Shipping policy

We’re thrilled you’ve chosen Pure Identity and are committed to delivering your order quickly and securely. Please review our shipping policy for all the details on processing times, shipping options, and delivery expectations.

Order Processing

Processing Time: All orders are processed within 1-3 business days, excluding weekends and holidays.
Once your order has been processed, you’ll receive an email confirmation with tracking information.

Shipping Options & Delivery Times

Shipping options and rates vary based on the shipping method chosen at checkout and your location. Below are our standard shipping options:

Standard Shipping (5-7 business days):
Expedited Shipping (2-3 business days):
Overnight Shipping (1 business day):

Please note that delivery times are estimated and may vary due to factors beyond our control, such as carrier delays and weather.

Shipping Address & Changes

Address Verification: Please verify your shipping address before placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Address Changes: If you need to change your shipping address, please contact us immediately at [support@mypureid.com]. Once an order has shipped, address changes cannot be made.

International Shipping

Currently, we ship only within the United States. We look forward to offering international shipping soon, so stay tuned for updates!

Shipping Delays

We strive to fulfill all orders promptly, but unforeseen delays may occasionally occur. If there is a significant delay with your order, we will notify you as soon as possible and provide updates on the status of your shipment.

Lost or Stolen Packages

Once your order is marked as delivered by the carrier, Pure Identity is not responsible for lost or stolen packages. If you have concerns, please reach out to the carrier directly for assistance. For additional help, contact our customer support team at [support@mypureid.com].

Additional Information

Shipping Fees: Shipping costs are non-refundable unless we have made an error.
Order Changes & Cancellations: Changes or cancellations cannot be made once an order has shipped.

Contact Us

If you have any questions about shipping or your order, please contact us at [support@mypureid.com]. We’re here to help ensure a smooth shopping experience.

Thank you for choosing Pure Identity, where you can always "Show Us Who You Are."