Refund policy

Pure Identity Return and Refund Policy

At Pure Identity, we want you to love every piece you purchase. If you’re not fully satisfied with your order, we’re here to make the return process as smooth as possible. Please review our return and refund policy below.

Eligibility for Returns

• Return Period: You may return items within 30 days of the purchase date.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Non-Returnable Items: Final sale items, gift cards, and custom-made products cannot be returned.

Return Process

1. Contact Us: Email our customer support team at [support@pureidentity.com] with your order number and reason for return.
2. Return Authorization: We will provide instructions for returning your item(s) once your return is approved.
3. Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

• Processing Time: Once we receive your returned item(s), please allow up to 7-10 business days for processing.
• Refund Method: Refunds will be issued to the original payment method. You will receive an email confirmation when the refund is processed.
• Shipping Fees: Original shipping fees are non-refundable, except in cases where we made an error or the item arrived damaged.